Shipping policy

Destinations and delivery methods

We deliver to Germany, Austria, all other European Union countries and Switzerland. We do not currently deliver to other countries.

Posters to Germany and Austria

Posters ship from our own production. Your included Magic-Tag is in the poster parcel. Posters are supplied without frames. Parcel shipping costs €8.95 and is free from €79 order value. These conditions are the same for Germany and Austria. Parcel shipments include tracking.

Posters to the rest of the EU and Switzerland

Your poster and included Magic-Tag arrive in two deliveries. We send the Magic-Tag separately from Germany. They may arrive on different days. In EU countries other than Germany and Austria, standard poster shipping costs €8 per order below €79 goods value and is free from €79 goods value. Standard shipping for the included Magic-Tag is included. For Switzerland, standard deliveries for both remain included in the poster price.

The included standard Tag shipment has no proof of delivery. You can select tracked goods shipping for the separate Tag at checkout for an additional charge. The poster carrier depends on the production location and destination.

Separately ordered Magic-Tags and other products

We ship separately ordered Magic-Tags from Germany. Available delivery methods and charges are shown at checkout. Germany and Austria offer letter and express-letter shipping. In the other supported countries, goods shipping without proof of delivery or tracked shipping at an additional charge can be selected. Separately ordered additional products may have separate shipping charges. The full shipping total shown at checkout applies. Swiss-franc amounts are shown there.

Processing and delivery times

Processing starts after payment and, for your own photos, after the confirmed print file has been supplied successfully. Production and shipping take place on working days. Delivery times depend on the product, destination and method. Dates on the product page or at checkout are estimates, not guaranteed delivery dates. The separate international Tag shipment may take longer than the poster.

Customs, taxes and fees outside the EU

Deliveries to non-EU countries may incur import duties, customs charges or taxes imposed by the destination authorities. The recipient pays these costs. Customs checks can extend delivery times.

Addresses and undeliverable shipments

Please check your address. Undeliverable shipments, for example an incorrect or incomplete address, refused acceptance, non-collection or failed delivery attempts, are returned to us. After receipt, we offer redelivery for renewed shipping and any return costs, or a refund under our refund rules: the purchase price less incurred shipping and return costs and any shipping costs already incurred.

Transit damage

Please document visible damage on delivery and notify us with photos within 48 hours. Report hidden damage immediately after discovery. We support your claim and, where applicable, a replacement delivery.

Partial deliveries, express and peak periods

Where appropriate, we send partial shipments at no extra cost. Each can have its own tracking. Express shipping may be available depending on the destination for an extra charge; availability and delivery windows are shown at checkout. Seasonal peaks, such as November and December, and public holidays may lengthen transit times.

Complaints and support

We do not offer email support. For questions or problems with your delivery, please contact us exclusively on WhatsApp: WhatsApp (telephone +49 1522 2614897). Legal notices, such as cancellation, can still be sent by email to hello@getmagicposter.com or by post to the provider address below.

Denscha IT & E-Commerce e.K. · Dennis Scharf · Hochweg 20 · 93049 Regensburg · Germany · Amtsgericht Regensburg (HRA 11260) · hello@getmagicposter.com